How it works
Live in under a week.
Four steps from the first conversation to answering real calls. Most of the work is ours — what we need from you is on this page too.
- 01Day 1
Tell us how you answer the phone
We go through your hours, services, pricing, common questions, and the calls that must always reach a human. No integration work from you at this stage.
- 02Days 2–5
We build and tune your receptionist
We configure the greeting, conversation flows, qualifying questions, and escalation rules, then test it against the calls you actually receive.
- 03Before go-live
You hear it before anyone else does
You call in and try to break it. We adjust wording, pacing, and handoff rules until it sounds like your business, then connect your calendar and CRM.
- 04Ongoing
Go live, then refine
Point your number at ORENIQ — after hours only, on overflow, or on every call. We review transcripts with you and tighten what needs it.
What we need from you
No surprises later.
Everything we'll ask for, listed up front. If any of it is a problem, better to know on the first call.
Your opening hours and services
Including the exceptions — half-days, holidays, and who covers what.
The questions you answer constantly
Pricing, parking, insurance, whether you take walk-ins. The boring ones matter most.
Calendar and CRM access
Scoped access to read availability and write bookings. You can revoke it any time.
Your escalation rules
Which calls must always reach a human, and who that human is at each hour of the day.
Once you're live
What happens on each call.
Every stage runs while the caller is still on the line.
Stage 1 of 6
Incoming call
A customer dials your existing business number. Nothing about how you advertise your line changes.
Stage 1
Incoming call
A customer dials your existing business number. Nothing about how you advertise your line changes.
Stage 2
AI answers
ORENIQ picks up on the first ring with your greeting, your business name, and your tone of voice.
Stage 3
Understands intent
It works out what the caller actually wants — booking, a question, a quote, or something urgent.
Stage 4
Answers or acts
Routine questions get answered outright. Anything actionable becomes a booking, a qualified lead, or a transfer.
Stage 5
Updates your systems
The calendar slot, CRM record, and confirmation SMS all happen during the call, not afterwards.
Stage 6
You get the result
A booked appointment, a qualified lead in your inbox, or a live transfer — with the full transcript attached.
Setup questions
The practical ones.
No. You keep your existing business number and forward it to ORENIQ. If you'd rather test on a separate number first, we can set that up instead.
Let's stop the phone going unanswered.
Tell us where calls are slipping through. We'll show you exactly how ORENIQ would handle them — on a real call, not a slide deck.